Return Policy
Thank you for your purchase! We hope you are happy with your order. If for any reason you are not completely satisfied, you may return the product within 14 days of delivery.
Return Policy for Health and Beauty Products
Due to the nature of health and beauty products, we prioritize safety, hygiene, and maintaining the integrity of our products. As a result, we have the following return policy:
- Non-Returnable Items: All health and beauty products are non-returnable after purchase. This ensures adherence to strict hygiene and safety standards and prevents risks of contamination or tampering.
- Defective Products: If a product is defective or damaged upon receipt, contact our customer service team within 7 days of delivery for a replacement or store credit.
- Exceptions: Certain unopened and sealed products may be eligible for return under specific circumstances, pending approval from our customer service team.
For assistance, please contact our customer service at info@vivivala.com.
You can send the products back to our warehouse address:
16 New St, London EC2M 4TR, United Kingdom
Return Period
You have a 14-day return period during which you may return your package without providing a reason. This 14-day period begins on the date you receive your package. Please note that the return shipment must be sent back to us within this 14-day window.
Return Policy Guidelines
- All items must be returned in unused, unwashed, and resaleable condition, with tags attached.
- Shipping costs are non-refundable.
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You can send the products back to our warehouse address:
16 New St, London EC2M 4TR, United Kingdom
Return Shipping Costs
Return shipping costs are the customer’s responsibility and depend on the courier and the country from which the package is returned.
Return Processing Time
If you request an exchange during the return registration process, we will process your exchange immediately to ensure it is completed within a few days.
Once your return arrives at our warehouse, it will be processed within 10 business days. You can track your package using the provided return tracking number to see when it arrives at our warehouse. The 10-business-day period begins once we receive the return. You will receive a notification once your refund is processed. Please note that refunds may take up to 3 additional days to appear in your bank account.
FAQs
What if the product I want to exchange is no longer available?
Contact our customer service team for alternative options. If you have already registered your return and the product is out of stock, we will notify you and work with you to find a solution.
Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. It is a five-digit code. If you did not receive this email, our customer service team will gladly assist you.
What should I do if a product arrives defective or damaged?
If a product is damaged during shipping or manufacturing, we will resolve it promptly. Please email us at info@vivivala.com with a photo of the issue, and our customer service team will work with you to find a solution.
What if I want to return my order outside of the return period?
Please ensure your return is delivered within the 14-day return period. If this is not possible, we may offer an exchange or store credit instead. Contact our customer service team to explore your options.
Contact Information
Mahazli LTD
Company Number: 15775066
30 Stamford Street
London, England
SE1 9LQ
For additional questions or assistance, email us at info@vivivala.com.