General Terms and Conditions

Effective Date: September 13, 2024

Introduction

Welcome to Vivivala. These terms and conditions govern your use of our website and services. By accessing or using our services, you agree to these terms. If you do not accept them, please refrain from using our services.

Definitions

  • "Company," "we," "us," or "our" refers to Vivivala, located at 51 Eastcheap, London, England, EC3M 1D.
  • "You" refers to the person or entity using our services.
  • "Service" means the services provided via our website, https://vivivala.com/.

Company Information

Mahazli LTD
Company Number: 15775066
30 Stamford Street
London, England
SE1 9LQ

Changes to the Terms

We reserve the right to amend these terms at any time. Any changes will be posted on this page, and your continued use of our service signifies your acceptance of the new terms. We recommend reviewing these terms regularly.

Account Responsibility

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for any activity conducted through your account. Please report unauthorized use or security breaches to us immediately.

Payment Terms

  • Payment Processing: Payments are processed through Stripe. By making a purchase, you agree to Stripe’s terms and privacy policy.
  • Billing: All transactions are processed in Euros (€). "Vivivala" will appear on your bank statement.
  • Refunds: Refunds will be issued per our Refund Policy and Stripe guidelines. See the "Return and Refund Policy" section for details.

Return and Refund Policy

  • Returns: Products can be returned within 30 days of receipt if they are in original condition and packaging.

    You can send the products back to our warehouse address:

    16 New St, London EC2M 4TR, United Kingdom

  • Refunds: Refunds will be processed to the original payment method within 14 days of receiving the returned item. Shipping fees are non-refundable unless the product is defective or not as described.
  • Exchanges: Exchanges are only available for defective or damaged items. For assistance, contact info@vivivala.com.

Prohibited Conduct

You agree not to:

  1. Use our service for illegal or fraudulent purposes.
  2. Disrupt or impair the operation of our service.
  3. Violate applicable laws, regulations, or third-party rights.
  4. Attempt unauthorized access to any part of our service or systems.

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, and images, is owned by Vivivala and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written consent.

Limitation of Liability

To the extent permitted by law, Vivivala will not be held liable for indirect, incidental, special, or consequential damages arising from your use of our service. Our liability is limited to the maximum extent allowed by applicable law.

Dispute Resolution

All disputes will be resolved through binding arbitration under the rules of the London Arbitration Association. Arbitration will take place in London, UK. You consent to the jurisdiction of London courts to enforce any arbitration awards.

Termination

We may suspend or terminate your access to our service at any time, with or without cause, and without notice. If your account is terminated, you may lose access to your account information and files.

Privacy Policy

Your use of our service is governed by our Privacy Policy, available at https://vivivala.com/privacy-policy. By using our service, you consent to the collection, use, and sharing of your personal information as outlined in the Privacy Policy.

Third-Party Services

Our service may include links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these external sites. Your use of such services is at your own risk and subject to their terms.

Cookies

We use cookies to enhance your experience. Cookies are small data files stored on your device that help us understand your website usage. You can manage cookie settings via your browser. For more details, see our Cookie Policy.

Your Suggestions

All feedback, comments, or suggestions you provide regarding our service become Vivivala’s property. We may use, modify, or distribute this feedback without obligation to compensate you.

Governing Law

These terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from or related to these terms are subject to the exclusive jurisdiction of the courts in England and Wales.

Contact Us

If you have any questions or concerns regarding these terms, please contact us:

Mahazli LTD
Company Number: 15775066
30 Stamford Street
London, England
SE1 9LQ